The volume knob isn't working. How do I activate it?
If the Volume Knob or media key's on the keyboard aren't working properly, please use Window's Search tool to look for and open "Services.msc." Scroll through and open "Human Interface Device Access." Make sure the Startup Type is set to "Automatic" and below press the Start and Stop buttons to Stop and restart the service. After you have done this, hit APPLY and OK.
Why does the backlight remain on after shutdown?
The keyboard or mouse will remain lit if your motherboard supplies power to the USB ports while the computer is turned off. If you go into your computer's BIOS mode, you may be able to disable this feature. Please check your motherboard's manual for more information on disabling this feature.
Where can I find drivers for this keyboard/mouse?
This keyboard/mouse uses generic HID drivers already on your operating system and doesn’t require any specialized drivers.
AZiO Corporation warrants only to the original purchaser of this product, when purchased from an AZiO authorized reseller or distributor, that this product will be free from defects in material and workmanship under normal use and service for the length of the warranty period after purchase. AZiO reserves the right, before having any obligation under this warranty, to inspect the damaged AZiO product. Initial shipping costs of sending the AZiO product to the AZiO service center in Los Angeles, California, for inspection shall be borne solely by the purchaser. In order to keep this warranty in effect, the product must not have been mishandled or misused in any way.
This warranty does not cover any damage due to accidents, misuse, abuse or negligence. Please retain the dated sales receipt as evidence of the original purchaser & date of purchase. You will need it for any warranty service. In order to claim under this warranty, purchaser must make claim to AZiO and obtain an RMA # which is to be used within 15 days of issuance and must present acceptable proof of original ownership (such as original receipt) for the product. AZiO, at its option, shall repair or replace the defective unit covered by this warranty. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by AZiO, including but not limited to purchases from internet auction sites. This warranty does not affect any other legal rights you may have by operation of the law. Contact AZiO through email, chat, or through one of the technical support numbers listed for warranty service procedures.
FOR WARRANTY SERVICE
In the event that warranty repair or replacement is necessary, please provide proof of purchase (store receipt or invoice) in order to receive warranty service.
- In North America: Within the first 30 days after purchase, please return your product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact AZiO Customer Support (see above) for assistance and instructions. AZiO will not accept returns without prior approval and an RMA number.
- In European Union:Within the first two years after purchase, please return the product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact AZIO Customer Support for assistance and instructions. AZIO will not accept returns without prior approval.
- In Europe (outside EU): Within the first year after purchase, please return the product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact AZiO Customer Support for assistance and instructions. AZiO will not accept returns without prior approval.
- Outside North America and Europe: If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.